Please read carefully to make certain your return meets the following criteria. If in doubt, please feel free to contact us at email@example.com.
We understand that duplicate purchases accidentally happen, especially with the Lavinia Stamps' product line being so large. We are here to help you out the very best we can. Do keep in mind that we offer and maintain inventory forms in our shop listing all of the current Lavinia Stamps. These forms are available to our current, loyal customers with a required minimum purchase of $25 worth of Lavinia Stamps. The forms can be found by clicking here.
- IMPORTANT: If the specific order containing the returned item initially qualified for free shipping, meeting the $75 minimum order requirement, and the returned item causes the order to drop below this amount, please know the actual cost of our shipping expense for the pertinent order will be deducted from the refund. We are unable to offer a full refund if the order becomes disqualified for the free shipping perk after processing the return. In the event you anticipate placing an order and would like for us to substitute an item of equal value of the returned item, we would gladly include the substitute item in your next outgoing order.
- We gladly accept returns as long as the item was purchased directly from our shop. We must be able to locate the item on a recent order before processing a return. If you purchased a duplicate item that you already own, specifically a Lavinia Stamp, and the recent purchase was made elsewhere, please contact that specific retailer for your return. We are unable to issue refunds for items that were not purchased directly through Del Bello's Designs. Note: most of our stocked items contain our branded merchandise labels for identification purposes. If the item being returned does not have our merchandise label on it, it was most likely not purchased through us.
- Item must be returned within (14) days of receipt based on the tracking history reflecting the "delivered" status. All packages have full tracking information. Our selling platform will not approve refunds after a certain time frame. In the event you are outside of this time frame, we will gladly substitute an item of equal value in your next outgoing order. In great effort to keep our expenses to a minimum so that we are able to continue to offer you the lowest prices possible, we are unable to ship the replacement item separately at our expense. As an option, we will gladly invoice you for the actual shipping cost if this is your preference.
- Item must be unopened, unused and in brand new condition, including the original packaging. Packaging may not be damaged or altered in any form. We must be able to add the returned item back into our inventory for resale in brand new condition just as you received it. We do not keep extra packaging on hand.
- Return shipping cost is the customer's responsibility and will not be reimbursed. It is highly advisable to obtain shipping with tracking. This enables proof, on your behalf, that your package made its way to us safe and sound. We are not responsible for lost or undelivered items. We are unable to issue a refund for an item not received due to a mishap during transit.
If all requirements above are met, we will gladly process your return and issue a refund upon receipt of the returned item. We strive to help out our fellow crafters the very best we can as we love catering to your needs. However, due to the rising cost of everything, we have no choice but to enforce our return policy so that we can continue to offer the lowest prices possible to you. We thank you for understanding.