FAQs

What is Route insurance and why do I need it?

Route+ offers you "peace of mind" package protection for all of your orders at an affordable price. With Route+, you don't have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim with Route, and Route will refund or reorder your item(s).  Please visit https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies to read more about Route+.

There has been a large surge of delivery/lost mail issues within the postal system. We have received many emails from customers stating either their packages have not been delivered (they appear to stop moving within the postal system) or packages have been marked as delivered when, in fact, customers did not receive their packages (most likely delivered to the wrong address.). Please know that there is nothing that we can do on our end to rectify postal delivery issues. Once we turn over packages to the postal service, packages become their responsibility. All shipments departing our shop have tracking labels with tracking numbers.  Once your package ships, you will always receive a shipping notification if you furnished your email address under your account, which is highly recommended.  Until things settle down during the ongoing COVID-19 issue, we highly recommend obtaining Route+ insurance to protect your purchases.  The cost if extremely affordable and the coverage is unbeatable.  We receive no compensation for this service.  All First Class USPS packages are not insured by the postal service.  For heavier shipments sent via Priority Mail, only the first $100 is covered by through the postal service.  We can't stress enough to be wise and select the optional Route+ insurance during checkout.  We cannot add this once your order has been finalized.

If you choose to opt out of Route+ insurance coverage, please know that we cannot be responsible for lost, damaged or stolen packages.  We advise that you contact your local post office for assistance.

What is Del Bello's Designs Rewards Program and how do I earn points?

We have implemented a new program so that we may offer monetary perks to our loyal customers as a way of saying "Thanks so much!  You are greatly appreciated!".  Effective February 15, 2022, our program has been updated.  Currently, we have two perks in place.

• Referral Rewards
• Once you sign up for Del Bello's Designs Rewards Program by clicking on the "Rewards Program" icon on the lower left of our page, you're all set!  You will be issued your own unique URL to share with as many friends as you like!  For each new first-time referring customer using your unique link to place a first-time order $75 or more with us, your friend will receive a $5 discount on their initial order.  Plus, you will also receive a $5 referral voucher in your rewards bank to use on orders $75 or more!  Limit 1 use per new ordering customer but may be used unlimited times on new referrals placing a new order!  Be sure to share your unique URL on all social media platforms to start accumulating those perks!

• Points Rewards
• Also included in our Rewards Program is our point-based incentives.  Currently, earn 1 point for every $1 spent in our shop! For each 100 points earned, a $5 voucher will be added to your rewards bank and may be used on orders $75.00 or more.  Minimum amount of points to redeem is 100 points.  

Can multiple discount codes be use?

Effective August 16, 2020, multiple discount codes may not be used on one order as the third party app no longer integrates with our site.  Only one discount code per order may be used.  If you would like to use multiple rewards vouchers, please place separate, qualifying orders.

 

 What are Lavinia Stamps?

These craft stamps are exclusive to Lavinia Stamps Ltd. located in Ruthin, Wales, and designed by Artist Tracey Lavinia Dutton.

The clear polymer resin used to manufacture these stamps enables them to cling onto an acrylic block (not included in this listing) without the need for adhesive. All designs are supplied flat on a sheet of protective acetate and easily peel off ready for use. Once you have completed your project, simply peel your stamps off the acrylic block. After a quick wash, they are ready to be popped back onto the protective acetate sheet for easy storage. It is advisable to store your stamps in a dry, cool, dark place. Any type of indoor light or sunlight may, in time, effect the polymer. Do not use any solvent-based inks or cleaners as this could damage the quality of your stamps. To clean your polymer stamps, we suggest alcohol-free baby wipes.

Tracey Lavinia Dutton has asserted her right to be identified as the Artist of this work in accordance with the Copy Designs and Patents Act 1988.

Does Lavinia Stamps Ltd. have an Angel Policy?

Yes.  The Angel Policy allows the use of stamps to create handcrafted items for sale, providing that the images are hand-stamped and not mechanically produced.

What are your shipping policies?

We pride ourselves with our quick processing of orders.  Our goal is to dispatch orders within 1-2 business days.  We ship via the USPS and charge shipping based on the weight of a package.  Customers are charged exactly what it costs us to ship a package based on the USPS rates.  We do not inflate shipping costs.  In the event you are overcharged for shipping costs, we gladly issue refunds immediately for shipping overages should they occur.  We monitor this practice on every order during the creation of shipping labels.

For heavier items, such as multi-packs of cardstock, our system is designed to switch to a more cost-effective shipping method for you which is Priority Flat Rate 2 Day Shipping once the weight of a package contents exceeds 16 ounces.  This rate will be reflected in your cart.  Our goal is to keep shipping costs to a bare minimum with you in mind.

Do you offer free shipping?

Yes.  Effective February 15th, 2022, we currently offer free domestic shipping in the USA on orders over $75.00.  The minimum subtotal must be met AFTER  discounts have been applied.

What is your return policy?

We happily accept returns as long as the product is unopened, unused and in brand new condition, including the original packaging.  A full refund, not including shipping, will be issued and item(s) must be returned within 7 days of receipt.  Return shipping is the buyer's responsibility and will not be reimbursed.  It is highly advisable to purchase tracking information as we cannot be responsible for lost or undelivered returned items.  IMPORTANT NOTICE:  if your initial order qualified for free domestic shipping of $75 or more, and your returned item causes your order to be disqualified for free shipping due to the minimum order amount dropping below $75 after the refund, the actual shipping cost will be deducted from the returned item.

Do you ship internationally?

Yes, we ship worldwide.  Each country's customs department reserves the right to inspect parcels and an inspection could delay the transit time of your order.  In addition, we cannot guarantee that tracking information will be updated regularly on the USPS website for international packages.  There may be some items not allowed to be imported by your country.  We advise you to make yourself familiar with these items.  We are not responsible for packages not permitted through customs in your country.  First Class International Mail typically takes 14-21 business days to arrive but could be delayed due to COVID.

Why hasn't my order shipped?

Your order may be held up by a reserve or a pre-order item.  If you ordered a reserve or a pre-ordered item, the entire order will be held until that item is in stock.  We attempt to make this very clear in the reserve or pre-ordered listing details.  Keep in mind that most reserve or pre-ordered items are that of the newly released Lavinia Stamps as they become available to retailers from time to time.  With this being said, we place our orders with Lavinia Stamps Ltd. located in the United Kingdom just as soon as the new designs are released.  These specific orders can take quite some time to be fulfilled by Lavinia Stamps Ltd., depending on their workload and where our order comes into place in line.  Typically, we have the new releases in-hand in 3 to 4 weeks from placing our order.  In the event you do not wish to wait for your entire order containing in-stock items to ship, please place two separate orders; one order for in-stock items and a separate order for reserve or pre-ordered items.

What is your privacy policy?

This Privacy Policy, which is incorporated into and part of our website Terms of Use, has been prepared to better inform those who are concerned with how their 'Personally Identifiable Information' (PII) is being collected and used by and through this website.  PII generally means information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.  Please read our Privacy Policy to understand how we collect, use, protect or otherwise handle PII collected through our website.  This Privacy Policy may be located from a link (that includes the word 'privacy') on our home page and updates or changes to our Privacy Policy will be reflected on this Privacy Policy page.

• When do we collect information?

While users can visit our site anonymously, we may collect information from you when you place an order, subscribe to a blog, sign up to a newsletter, respond to a survey or marketing communication, surf the website or use certain features or otherwise enter information on our website.

• What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our website (or site), as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.  If you are 13 years of age or younger, please do not provide any personal information.

• How do we use your information?

We may use information we collect from you in the following ways:  To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.  To improve our website in order to better serve you. T o allow us to better serve you in responding to your customer service requests.  To administer a contest, promotion, survey or other site feature.  To more quickly process your transactions.  To send periodic emails regarding your order or other products and services.

• How do we protect visitor information?

Our website is scanned on a regular basis for security holes, malware and known vulnerabilities in order to make your visit to our site as reasonably safe as we can.  We implement a variety of security measures when a user places an order to maintain the safety of PII.  In addition, certain particularly sensitive (e.g., credit card) information you supply is encrypted via Secure Socket Layer (SSL) technology.  All transactions are processed through a gateway provider and are not stored or processed on our servers.

Additionally, users are able to change their personal information collected on this website by logging in to their individual accounts.

• Regarding Email

We may collect your email address in order to:  Send information, respond to inquiries, and/or other requests or questions; process orders and to send information and updates pertaining to orders; send you additional information related to a product and/or service you have selected; market other products and/or services.

• In our email correspondence, we strive to:

Identify advertising messages as advertisements, in some reasonable way; include the physical address of our business site or headquarters; monitor third party email marketing services for compliance, if one is used; allow users to unsubscribe by using the link at the bottom of each email; honor opt-out/unsubscribe requests in a timely manner; NOT use false or misleading subjects or email addresses.

If at any time you would like to unsubscribe from receiving future emails from us, you can follow the instructions at the bottom of each email and we will strive to promptly remove you from all such email correspondence.

• Do we use cookies?

Yes.  Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.  For instance, we use cookies to help us remember and process the items in your shopping cart.  They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.  We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

• We use cookies to:

Help remember and process the items in the shopping cart; understand and save user's preferences for future visits; compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can generally choose to have your computer warn you each time a cookie is being sent, or even turn off all cookies, through your browser (like Internet Explorer) settings.  Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled.  Note that may affect features that make your site experience more efficient and some of our services may not function properly in that case.  However, you should still be able to place orders .

• Third Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties (excluding our website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as they agree to keep such information confidential) unless we provide you with notice, provided that; we may release your PII when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety.

Additionally, certain aggregate or other non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

• Do Not Track Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

• Behavioral Tracking

It's also important to note that we allow third party behavioral tracking (i.e., collecting and interpreting market research data from browsing sessions for purposes such as customizing content and/or advertising) on this website.

• Children

We do not specifically market to children under 13.

• Data Protection

Should a data breach involving this website occur, we will use commercially reasonable efforts to notify affected users via in-site notification means within 7 business days.

GDPR Compliance

 The GDPR is a new legal framework regarding data protection, from the European Union (EU) that takes effect on May 25, 2018. This law is designed to unify the current data protection privacy laws throughout the EU, and enhance the rights of citizens of the EU and protect their personal information. The GDPR applies to any business that offers products or services to the citizens of the EU or collects personal information from the citizens of the EU.

• Retention of Data

We hold onto collected data indefinitely, unless an EU citizen requests their information be deleted from our records. This includes Personally Identifiable Information (PII) data as well as non-personally identifiable visitor data. We will retain and use information as necessary to comply with our legal obligations and resolve disputes.

• Retrieval of Data

In compliance with the GDPR, citizens of the EU can:  Request access to information we have collected about you, correct any information we have about you, and have any or all of your PII information deleted from our records.

When requesting access to the information we have on you, we will provide you with a copy of the data we process about you.  In order to comply with your request, we may ask you to verify your identity.  At your request, we will have any reference to you deleted from our database.